Terms and conditions

Please take a moment to review the terms and conditions outlined below, which form a contractual agreement between you and your therapist. 

Please note that due to the scheduling of reserved appointments, we offer weekly or fortnightly sessions only after the initial session. This allows us to provide the most effective and efficient support possible.

Click here to read more about the provisions and conditions of using our services.

Payments

We kindly request that all clients pay a non-refundable and non-transferable deposit of £30 for each scheduled session. This deposit is required to secure your booking and confirms your commitment to attending the session. Unfortunately, we are unable to offer refunds or transfers for any reason, including cancellation, as our schedule is carefully planned and booked in advance. We understand that unforeseen circumstances may arise, but we hope you understand that our business relies on timely payments and reliable bookings. By paying the deposit, you are acknowledging that you understand and agree to our deposit policy. We appreciate your cooperation and look forward to working with you.

When booking a subsequent appointment, you are securing a specific time and date on a regular basis. To confirm your new booking, payment is required at the end of your current session. Please note that if payment is not made, we will not reserve the next session for you and may allocate it to another client.

As a courtesy, we send automated reminders 24 hours prior to your scheduled appointment. Additionally, we have a 24-hour cancellation policy in place for any rearrangements, missed, or cancelled sessions following the initial session.

If you cancel, miss or change your appointment for any reason with less than 24 hours’ notice, the full session fee is payable.

Changing or cancelling your first appointment

 

The first session payment is strictly non-refundable. We reserve your appointment time only for you, this means we cannot work with anyone else at that time.

If you cancel or change your appointment we will not be able to transfer or refund the payment even with notice: we have reserved that appointment time for you and will incur costs if you don’t attend.

Sessions

When you schedule an appointment with us, you are committing to a specific time and date, which is reserved exclusively for you. This means that we cannot accommodate another client during that time slot.

To ensure the success and effectiveness of your therapy, it is essential to attend your appointments regularly. This consistent attendance allows us to build a strong foundation for your progress and growth.

Please note that frequent cancellations or failures to attend appointments may result in your appointments being cancelled altogether. In such cases, we will no longer be able to offer you further appointments.

Arrival times

We understand that unforeseen circumstances can arise, such as traffic congestion, car troubles, or other unexpected events. However, we do expect you to plan your schedule accordingly and allow sufficient time to account for any potential delays.

If you arrive late to your appointment, you will be reducing the amount of time available for your session. As we have other clients scheduled in the same time slot, who have already paid their fees and reserved their appointment, we cannot accommodate your late arrival by extending the session.

To maintain fairness and respect for all clients, we cannot expect other clients to wait or cancel their appointments due to your late arrival. We appreciate your understanding in this matter.

 

While it’s natural to want to arrive early, it’s not feasible in our busy schedule. As we have clients booked back-to-back, and each client pays for their session in advance, arriving early would disrupt another client’s session.

Our clients rely on their scheduled appointments to fit into their daily routines, whether it’s to get back to work, pick up children, or attend other commitments. We cannot reasonably ask other clients to adjust their schedules to accommodate a late arrival.

Moreover, if we were to accommodate a late arrival by asking the next client to push their appointment time back, it would have a ripple effect, requiring every client booked that day to adjust their schedule. This would result in an extended workday, which is not feasible for our business.

Therefore, it’s essential for you to arrive on time for your appointment to ensure a smooth and uninterrupted experience for all our clients.

Attending sessions

As you commit to a regular schedule for your therapy sessions, it’s essential that you attend your appointments on the agreed-upon day and time until your therapy ends.

When you reserve a specific time slot, we cannot offer it to another client, as you’ll likely want to maintain the same schedule for subsequent sessions. Therefore, it’s crucial that you attend your sessions at the designated time and day.

Consistent cancellations or missed appointments may lead to us cancelling your appointments altogether. Furthermore, if you miss or cancel two appointments within any three-month period, we will unfortunately be unable to continue offering further sessions.

 

Supervision

Supervision is conducted in accordance with the relevant bodies’ guidelines. Confidentiality is maintained when discussing the clients with our supervisor.

Confidentiality & Ethical practice

It is agreed that the content of our work together will be conducted in accordance with the relevant professional body (HPCP, BACP, NCS) ethical framework. However, should your therapist during the course of your therapy, consider that you are likely to endanger or cause harm to yourself or another person, your therapist retains the right to consult or inform an outside authority E.G. your doctor or the police. Your therapist will endeavour to inform you of their decision and explain the reasons why prior to carrying out this action, however this is not always possible if the urgency of the situation requires your therapist to act immediately to safeguard the physical safety of yourself or others.

Acknowledgement

 

By booking in with us, you are agreeing that you accept all the above terms and conditions. You will have access to this brochure prior to booking in and it will be confirmed via email that you have read and understood the terms.